We operate a ‘by appointment only’ policy. At present VSP Skin and LASER Clinic cannot accommodate walk-ins. To schedule an appointment, call 01895 449279 or 07507651464 to register your interest or email us to enquire about appointment availability on firstname.lastname@example.org.
PAYMENT REQUIRED AT RESERVATION, DEPOSIT AND ON ARRIVAL POLICY
When booking your Consultation appointment, you will be required to pay £30, which can be used as your deposit for future treatments and the cost of the Consultation itself.
To secure your Appointment at VSP Skin and LASER Clinic, we require a £30 Deposit at the time of booking the Appointment. You will be required to pay for your Treatment in full on/before arrival and before the Treatment is provided.
This policy offers Clients transparent pricing and a no hassle checkout experience, whilst eliminating the financial impact to the Business caused by missed appointments and last-minute cancellations. In the face of COVID-19, this policy also allows us to maintain minimal contact.
Should you cancel in line with our Cancellation Policy, your Deposit will be Refunded. Please note that all our Treatments require Consultations in advance.
If an Appointment is reserved by telephone, Deposits will be taken by Card payment, at the time of booking.
If an Appointment is reserved in person, Deposits will be taken by Cash or Card Payment, at the time of booking.
VSP Skin and LASER Clinic require Clients to provide contact details; including address, telephone numbers and an email address to secure an appointment.
ONLINE OR TELEPHONE CONSULTATION POLICY
Due to COVID-19, to reduce time in clinic and to maintain minimal contact in clinic, we are operating chargeable Online Consultations/Telephone Consultations. These are charged at £30 for LASER and BODY Concerns. This £30 can be redeemed against an in clinic treatment. Consultations for Skin concerns are charged at £60 and £20 can be redeemed against a Treatment Product or in clinic Treatment.
CARD REFUND POLICY
If Client chooses to pay by card, VSP Skin and Laser Clinic will deduct a £1 Administration Fee for any Refunds processed.
A Contraindication is a condition that a person may have which may make a particular Treatment potentially inadvisable to have.
VSP Skin and LASER Clinic requests that all Clients inform the Clinic in advance if they are not well, as the Treatment provided may be Contraindicated.
VSP Skin and LASER Clinic will reserve the right to refuse service if a Client attends the Clinic with a Contraindication for their Treatment, this may result in the loss of the Deposit. If in doubt, it is the Client’s responsibility to make the Clinic aware of any potential Contraindications before their Appointment.
LATE ARRIVAL POLICY
We want you to fully enjoy your time with VSP Skin and LASER Clinic, so please arrive promptly and 15 minutes before your Treatment. This is so that all necessary paperwork can be completed.
As a courtesy to our other Clients, we do no extend Treatment Times. Arriving more than 15 minutes late for your Treatment, depending on the type of Treatment may result in a shorter Treatment time OR in its Cancellation. If your Appointment is cancelled your Deposit will be forfeited, we do not issue Refunds for Late Arrivals.
If your Appointment forms part of a Treatment package and it is decided that the Treatment will be cancelled, £30 will be deducted from the Treatment Package. Please note that we will require you to pay the difference before completion of any Treatment package.
The Clinic may, at their discretion, offer an alternative Treatment, depending on the availability of staff and equipment, of the same value or lower. The Client will be charged the full Treatment/Service price.
A scheduled time for a Client is specifically reserved for their exclusive use. When Appointments are missed or cancelled without sufficient notice we are unable to fill the Appointment slot, causing substantial financial impact to the Business.
Should a Client need to cancel or reschedule an appointment with VSP Skin and LASER Clinic, we request 48 hours’ notice. Cancellations with less than 48 hours’ notice will result in the loss of the Deposit paid.
Clients should check the website and/or call the Clinic for the Opening and Closing Times. Cancellations, if made by telephone, will only be accepted during the Clinic opening times. The Clinic will email/message the Client to confirm the cancelled Appointment.
The Client can email the Clinic to cancel an Appointment. The sent time will be the time considered.
Clients should email email@example.com to cancel Appointments.
There may be circumstances beyond our control which may cause us to Cancel or Postpone your Appointment at Short Notice. In this unlikely event, we will endeavour to contact you in advance. We do not offer Compensation if the Client’s appointment is Cancelled or Postponed.
MISSED APPOINTMENT POLICY
If a Client fails to Attend or Cancel an Appointment with less than 48 hours’ notice, the missed Appointment will result in the loss of the Deposit paid as VSP Skin and LASER Clinic may be unable to fill the Appointment slot causing substantial financial impact to the Business.
NO SHOW POLICY
Clients who do not show up will be liable for the full Treatment Price and forfeit a minimum of their Deposit paid.
VSP Skin and LASER Clinic does not permit, under ANY circumstances, Children under the age of 16 years old.
Any child aged 16 and over is not permitted unless they have an Appointment and are accompanied by an Adult. VSP Skin and LASER Clinic reserve the right to refuse treatment/service.
Children under the age 18 are required to obtain Parental/Guardian Consent. The Responsible Adult must attend the first appointment.
VSP Skin and LASER Clinic is not a safe and suitable environment for Children. Clients must make childcare arrangements prior to visiting, as Children are not permitted in the Clinic. Clients who arrive with Children for a Treatment will be required to reschedule as there are no exceptions. If this happens the Client will be liable for the full Treatment Price and forfeit a minimum of their Deposit paid.
If a Client arrives at VSP Skin and LASER Clinic to purchase a Product or Treatment or to make an enquiry, Children will be allowed in the Reception area only.
PRODUCT RETURNS AND EXCHANGE POLICY
Due to health and hygiene reasons, we operate a no Refund policy on ALL products. We recommend that travel size products are purchased first to address suitability.
We will only accept products that have been sealed, are unopened, are unused, and are resaleable. The item must be in its original packaging. If all the conditions are met, items are eligible for Refund within 14 days of purchase with a valid receipt. If products are sold on offer and not at the RRP, we reserve the right to refuse returns. We record batch numbers and all items sought for refund must match the batch number sold to them.
Opened products are non-Refundable without exception. If a product has caused any adverse reaction, please inform the Clinic and come back with the product so that we can carry out an investigation with our Distributor/Manufacturer, and if appropriate we may offer to substitute the product which is causing an adverse reaction. Clients cannot expect an immediate remedy. We reserve the right to refuse a refund in an event of a reaction.
We do not operate an exchange policy with products.
TREATMENT REFUND POLICY
In the interest of protecting the Business, we operate a ‘no Treatment Refund Policy’. To ensure you receive the most favourable outcome, our Therapists perform thorough Consultations that require your participation and honest feedback. All Treatment Sales are final.
Should your outcome not match your expectations, please contact the Clinic Manager.
No Refunds on unwanted Treatments or gift vouchers.
If, for any Medical Reason, you are advised to discontinue with your course of Treatments or Treatment, please obtain a medical report from your doctor. Sessions that have not already been redeemed will be Refunded proportionally, sessions that have been redeemed will not be Refunded. Please be advised that we do not offer Refunds on any treatment taken via our Finance Option, except where a Medical Exemption is presented. In this case, we would have to charge an Administration Fee to implement the Refund.
We do not offer Compensation if we cancel your Appointment.
Consultations are £60 and are mandatory before all Treatments. A Deposit of £30 is required to secure the appointment. £30 will then be charged on/before arrival. £20 will be redeemable against a Treatment or you can choose to redeem £15 toward skincare.
All Clients will be required to complete a Client Registration Form which includes Medical History at their first Appointment, this is necessary to inform the Therapist and Treatment planning process. Please be aware that you if you have not attended the Clinic for more than six months you may be required to complete a new Form. Patch tests are always required where there are gaps of more than three months.
TREATMENT PACKAGE POLICY
We offer a full Refund on any Treatment Packages/Courses that have not commenced, within 7 days of purchase.
No Refund can be given on Treatment Courses that have commenced.
Any adverse reaction must be reported within 48 hours of a Client’s Appointment.
If a Client would like to change their Treatment Course, we reserve the right to use discretion to transfer outstanding balance from untaken Treatments to other Treatment Services only. Clients may be required to pay extra.
No Refunds are offered for any Treatments that form part of a Promotional Offer.
Treatment Packages/Courses are valid for a year, unless otherwise stated by your individualised plan.
SERVICE AND PRODUCT GUARANTEE POLICY
VSP Skin and LASER Clinic endeavour to provide the optimum service and scientifically tested products and equipment. However, the Clinic cannot guarantee a Client’s results, and will not offer Refunds where results of the Treatment/Service provided do not meet the expectation of the Client.
VSP Skin and LASER Clinic will regularly review during all Treatment Packages/Courses.
VSP Skin and LASER Clinic reserve the right to withdraw offers and promotions at any time. All offers and promotions are subject to a full Consultation and Client suitability. All offers and promotions are subject to availability.
VSP Skin and LASER Clinic will not give discounts or have offers on Medical Treatments.
VSP Skin and LASER Clinic may occasionally have offers and promotions. These are not valid in conjunction with any other offer/promotion.
If using an offer, voucher and/or promotion codes, these must be provided at the time of booking the Appointment.
Clients must use the offer and promotion within the designated period.
Any offers and promotions posted on/by mediums such as email, letters, flyers, and social media are valid from the date on the respective medium. Offers and Promotions cannot be applied to existing Bookings. Therefore, Booking made before the receipt of said medium cannot be reduced in price.
When using an offer or promotion, Clients must make payment in full before or at the time of Booking the first Treatment, before the offer and promotion expires. If Clients are using the GoCardless payment plan they must start their payments before the offer or promotion expires.
Clients are required to make full payment on Treatment Courses during and on the day of the promotional event. If Clients are using the GoCardless payment plan they must pay 50% of the total course amount to be paid, on the day of the promotional event.
Clients will be permitted 5 days cooling off period, starting from the day of purchase. No Refunds will be given on/if any Treatments from the offer have commenced, even within the cooling off period. Substitutions may be offered at the discretion of management.
VSP Skin and LASER Clinic are required by their insurance company to take skin scans and before and after photographs of their Clients.
All Clients will be required to have photographs taken before and after a Treatment.
All Clinical photography and Skin scan analysis – irrespective of the photographer, form part of a Client’s confidential Clinical case records. All images will be stored securely; we work in compliance with the General Data Protection Regulations (GDPR). All images remain copyright of VSP Skin and LASER Clinic and will be treated with respect.
Different types of Consent are required according to the way in which Clinical images will be used. The Level of Consent you chose will not affect your Treatment in any way.
A copy of your records can be emailed upon request with a £10 administrative charge.
MODEL PHOTOGRAPHY POLICY
Clinical photography and skin scan analysis plays a role in the education of Skin, LASER, Cryo-stimulation and Injectable Professionals, Distributors and Manufacturers at all levels, and therefore the education of Patients with similar conditions. It also plays a role in promoting the Treatments and Treatment results of VSP Skin and LASER Clinic. Please inform us if you would be interested in participating.
We have different levels of Consent and whichever level of Consent a Client authorises will be used for a minimum of two years in light of the Business Investment and practicality. All photography under this Policy can be used on ALL social media and educational platforms. Withdrawing consent will need to be in writing after the two years. The two years will commence from one month after the photographs are taken.
DUTY TO INFORM POLICY
At VSP Skin and LASER Clinic the Client’s full disclosure during all pre-service Consultations is mandatory. VSP Skin and LASER Clinic will not assume responsibility for any adverse reactions suffered when a Client has failed to inform us of Contraindicating Conditions.
At VSP Skin and LASER Clinic the Client’s full disclosure during all Treatments is mandatory. VSP Skin and LASER Clinic will not assume responsibility for any adverse reactions suffered when a Client has failed to communicate to us of any uncomfortable sensations.
RIGHT TO REFUSE AND CANCEL SERVICE POLICY
For our Client safety, comfort and satisfaction, VSP Skin and LASER Clinic reserves the right to refuse Treatment/service to anyone at any time.
The licensed Therapists at VSP Skin and LASER Clinic reserve the right to refuse Treatment/services at their discretion and dismiss disruptive or abusive Clients when necessary.
ETHICAL SALES POLICY
VSP Skin and LASER Clinic’s concept of selling is the basic principle, ensuring the sovereignty of all consumers in the marketplace and the necessity for mutual benefit to both buyer and seller in all transactions.
We endeavour to maintain the highest standards of ethical and professional conduct in all our business relationships.
We aim to protect, support, and promote the principles of consumer choice and competition.
We will not knowingly participate in actions, agreements, or marketing policies or practices which may be detrimental to stakeholder and the wider society.
We believe prices should reflect true value in the use of the product or treatment to the customer, including the pricing of products and services.
We acknowledge that providing the best economic and social product value consistent with cost also includes: (a) recognizing the customer’s right to expect safe products with clear instructions for their proper use and maintenance; (b) providing easily accessible channels for customer complaints; (c) investigating any customer dissatisfaction objectively and taking prompt and appropriate remedial action; (d) recognizing and supporting proven public policy objectives such as conserving energy and protecting the environment.
We endeavour to assure that all marketing research, advertising, and presentations of products, services, or concepts are carried out clearly, truthfully, and in good taste so as not to mislead or offend customers.
We endeavour to assure that all these activities are conducted in accordance with the highest standards of each profession and generally accepted principles of fair competition.
NO TIPPING POLICY
Due to the extremely high level of standards and service, all our Team members adhere to a No Tipping Policy.
TREATMENT UPKEEP POLICY
Clients are obliged to adhere to a maintenance schedule that has been directed by the VSP Therapists. They must also use Products as directed by the VSP Therapists.
SCOPE OF PRACTICE NOTICE
At VSP Skin and LASER Clinic a Therapist will be prohibited from providing a service if they do not have the specified training and cover from insurance.
Should a Therapist of VSP Skin and LASER Clinic determine that a Client is ineligible for a service as it is outside the scope of VSP Skin and LASER Clinic, we may recommend the Client to an appropriate professional. When the Client’s issue has been resolved, they are more than welcome to return.
All Therapists at VSP Skin and LASER Clinics are specialists in their field. Clients will be given the first available Therapist when booking in for their Treatment.
VSP Skin and LASER Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the Client.
It is the Client’s responsibility to ensure that they provide us with all relevant medical details prior to each service. We will not be liable for any damage that occurs as a result of the Client’s failure to disclose such details.
The Client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, VSP Skin and Laser Clinic regarding the aftercare of a Treated Area.
VSP Skin and LASER Clinic are not liable for the following Treatments: Botulinum Toxin, Dermal Fillers and Plexr. Please contact the Clinic for more information if you require the Doctor’s own Complaints Policy and/or Procedures.
VSP Skin and LASER Clinic values Client and wants to ensure that Clients always receive the best service and service outcome possible, but there may be times when a Client will feel that this has not happened. A Client is entitled to lodge an initial complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help.
VSP Skin and LASER Clinic require all complaints to then be put in writing either by email or post, addressed to the Clinic Manager. The Client will receive a response within 14 days of the date of receipt of the complaint. This is to allow an investigation into the matter. VSP Skin and LASER Clinic will endeavour to resolve any complaints efficiently and effectively. Our objective is to provide an explanation or a solution to the Client’s complaint.
Depending on the nature of the complaint, during the course of the investigation, VSP Skin and LASER Clinic may require the Client to attend an additional Consultation meeting with the Practitioner involved in their service treatment. If the Client is not satisfied with this initial attempt at resolution or has any objections to being seen by the Therapist, the Clinic’s Manager will review the case.
If the complaint cannot be resolved by the Clinic Manager, the matter will be referred to our Director.
The Client should be aware of our No Refunds Policy on Treatments and Products.
Our objective is to provide an explanation or a solution to the Client’s complaint.
This is a summary of the complaints procedure. A full version is available upon request.
Clients agree to contact the Clinic before submitting negative reviews on any digital platforms, so that any concerns can be addressed by the Clinic.
PEOPLE WITH DISABILITY POLICY
At VSP Skin and LASER Clinic we have tried our best to accommodate everyone. We have limited disability access and are unable to offer fully accessible disability toilet facilities. We recommend and advise the Client to call ahead and discuss their needs.
DATA PROTECTION AND RETENTION POLICY
VSP Skin and LASER Clinic is committed to being transparent about how it collects, uses and stores your personal information. We are required under the Data Protection Legislation to notify you. Please read our Privacy Notice Document on our website, you may also request a paper copy of this.
It is important that you read this notice so that you are aware of how and why VSP Skin and LASER Clinic is using your personal data.
Clients should be aware that all information provided and taken will be treated as confidential, private and protected in accordance with Data Protection Regulation.
Client information will not be shared with third parties without their written permission.
Clients who have chosen to be on our mailing list can unsubscribe from the list at any time.
This is a summary of the Data Protection Policy. A full version is available upon request.
SOCIAL MEDIA POLICY
In the interest of protecting the Business from allegations and slander, all Clients agree to communicate with the Clinic before leaving any negative reviews on Social Media platforms. Allowing the Clinic to investigate and resolve the issue.
LOYALTY CARD POLICY
VSP Skin and LASER Clinic no longer operates a Loyalty Card Policy.